Hosting Monitoring & Extra Support
Monitoring alerts: Trellis will create monitoring alerts for each production server if CPU, RAM, or disk space exceed 85% usage. These alerts will appear in Slack, both in Trellis’s internal chat channels, as well as #external-stran.
Enhanced support: Trellis will provide immediate (within 1 hour) support for the environments for any hosting related issues between the hours of 8am and 10pm every day, including weekends. Outside of these hours, Trellis will make best efforts to respond as soon as possible.
*This is per server, so each server would require one purchase of this product
SETUP
Datadog agent: Trellis will install the Datadog agent on each of Stran’s production servers. The Datadog agent is a piece of software that monitors the server’s vital statistics and reports them back to the Datadog servers, which can then trigger alerts if any of those statistics falls outside of Trellis’s set thresholds.
Basic monitoring alerts: Trellis will create monitoring alerts for each production server if CPU, RAM, or disk space exceed 85% usage. These alerts will appear in Slack, both in Trellis’s internal chat channels, as well as #external-stran.
Checkout alerts: Additionally, Trellis will setup a checkout alert on one store view of the client’s choice on each production server. Once per hour, an automated process will navigate to the chosen storeview, add a product to cart, and proceed through checkout until just before the “Place Order” button is clicked. This is to ensure that we are testing the website outside of cached pages, to ensure that the server is both online and healthy behind the caching layer.
SERVICES:
24x7x365 support: Trellis will provide immediate (within 1 hour) support for the environments for any hosting related issues between the hours of 8am and 10pm every day, including weekends. Outside of these hours, Trellis will make best efforts to respond as soon as possible.
Site 24x7 monitoring: Custom alerts will be implemented to signify any site outages (admin panel or frontend), slow downs in response time or document complete time, and this automated monitoring will generate Slack alerts.